Hard Services
Protect the systems and building fabric your operations depend on.
HVAC, electrical & plumbing · Fire systems · Building fabric
Rapid Facilities Response
Integrated facilities management. Built around your operations.
Hard and soft services, planned maintenance and urgent repairs across Australia and New Zealand. RFR gives your sites one accountable management team, backed by our own technicians, specialist companies and 16,000+ trade partners.
24/7 Emergency & After-Hours Support
365 days a year, with one-hour emergency make-safe response under agreed SLAs. Call to discuss urgent attendance and next steps.
Integrated Facilities Management
Retail, commercial properties, landlords, asset owners and other operating environments. Keep essential systems running, everyday spaces cared for and longer-term facility needs planned.
RFR Facilities Management
Set the priorities across both hard and soft services, so work fits your operations and asset needs.
Service schedules · Compliance & asset condition · Maintenance planning
Soft Services
Keep shared and working spaces clean, usable and ready for the people who rely on them.
Cleaning & hygiene · Grounds · Waste · Security arrangements
Site Teams, Specialists & National Partners
Australia and New Zealand coverage, backed by the Group network and 16,000+ trade partners.
Our Own Site Technicians & Handyman Team
Everyday maintenance and minor works from our own technicians and handyman team.
Group HVAC And Fire Specialists
Group HVAC and fire expertise for servicing, breakdowns and essential safety measures.
Air Control · Chill-Rite · Linkfire
Specialist Partners
Electrical, fire, cleaning and specialist services through established partners across your portfolio.
Choose Your RFR Support
An Individual Service
Bring in HVAC, fire, cleaning or handyman support alongside your existing providers.
Discuss a ServiceEmergency & After-Hours Response
Urgent attendance to make the site safe, with follow-up repairs arranged around your site’s priorities. One-hour emergency make-safe response under agreed SLAs.
Call for Urgent Support1300 505 054Integrated Portfolio Management
Plan maintenance, manage service needs and prioritise investment across your portfolio with RFR.
Discuss Your PortfolioOpen-book partnership is available where it suits the engagement, giving you visibility of actual trade costs. Scope, response arrangements and reporting are agreed with your RFR team.
Trusted By
How clients see the work · JAZZ
The work. The records. A clearer view.
JAZZ is our facilities management software. Follow requests and completed work across your facilities, keep maintenance records together and review agreed spend reporting with your RFR team.
Explore JAZZ
Follow The Work
Raise requests and see job status, photos and completion evidence.
Keep Records Together
View asset history, maintenance schedules and compliance documents.
See Agreed Reporting
Access spend and portfolio reporting alongside your RFR team.
Across Your Operating Environments
Talk To RFR
Tell us what your facilities need.
Discuss your sites, priorities and the level of support that suits your operations.